Customer Support Executive - French/Spanish
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REF: |
MAD 7 |
Job description:
Are you looking to expand your cultural and lingual horizon?
Do you want to expand your technical knowledge?
Are you interested in gaining a competitive advantage in a tight job market?
Would you like to spend time abroad in a friendly but challenging environment?
If you answered yes to any of these questions, then this may the opportunity for you.
Our clients European Customer Care team is looking for applicants with good communication skills in French, Spanish and English to assist customers with their enquiries.
This multi facetted role includes:
* Hardware installation Debug
* BIOS and Driver setup assistance
* Warranty Handling and Coordination
* Knowledge base article creation/translation
* Project work depending on need and skill set
Depending on your Skill set, supported products include:
* Graphics hardware for PCs, workstations and laptops
* Desktop and Server Processors
* Embedded controllers
* Mathematical libraries
* Driver Software and tools
* Hours of work 9.00am 5.15pm, Mon Fri.
You would be working in the United Kingdom alongside other students from France, Germany, Italy and Spain as a part of a Global organisation with offices in California, Toronto, Shenzhen, Singapore and Sao Paulo. You would be dealing with colleagues around the world, 3rd party suppliers and customers ranging from end-users to system integrators.
You will be improving your
* Technical knowledge in computer hardware
* Communication skills
* Language Skills
* Ability to work to tight deadlines
* Time management and prioritisation skills
Technologies used are:
* SAP CRM
* MOSS
* ICSS
* Excel (Pivot tables and Charts, VBA scripting)
(Training will be provided in order to be able to use these systems, previous experience is always an advantage though)
Essential requirments:
* Excellent English written & spoken
* Fluent French and Spanish written & spoken
* Good interpersonal & communication skills
* Technically minded
* Interested in computer hard & software
* Team player
* Eager to learn & acquire new skills
* Able to deal with corporate customers and consumers & communicate appropriately with either
Additional requirments:
* Experience in low level software programming, embedded designs or data analysis
* Additional language skills
* Experience in a similar role or environment will help though not essential
About the company:
* Founded in 1969 and with their Headquarters in California, USA.
* The Company designs and produces innovative microprocessor and graphics and media solutions for the computer, communications, and consumer electronics industries globally
* They are dedicated to driving open innovation, choice and industry growth by delivering superior customer-centric solutions that empower consumers and businesses worldwide.
* This placement is in the department that supports these products at the European Service Centre & Sales Office.
Internship placement location:
* Based in Frimley, near Camberley, Surrey and situated 40 miles South West of London.
* There is an excellent range of attractions, facilities and amenities locally.
* Excellent road and rail links to London. The facilities and amenities of London are internationally recognised and appreciated.
Remuneration:
A Training Allowance of £1125 per month will be provided. £350 will be deducted to cover accommodation provided by the Company and shared with other placement students.
